We operate an appointment scheme for nurses and doctors. We aim to provide a range of appointment times throughout the day. An appointment is for one person only.
We make available 20% of appointments up to 14 days in advance and 20% of the appointments are available seven days in advance. The remaining 60% of appointments will be booked on the day. In the event of all routine appointments being booked, patients will be invited to attend and wait until a doctor is able to see you. All nurse appointments can be booked in advance.
Reception will try to provide you an appointment with a doctor of your choice; however, this is not always possible and you will be offered an appointment with another doctor. All doctors have access to the full medical records and will be able to see your detailed medical history.
Appointments are for 10 minutes only; however, complex problems can take more time, resulting in surgery running late. Patients arriving on time will be seen in order of appointment time; but patients arriving late may have to wait a little longer.
If you are unable to attend an appointment please cancel it as soon as possible so that your appointment may be offered to another patient.
Patients can access the appointment scheme and book doctors' appointments online. 80% of doctors' appointments are available for online booking.
Patients will only be able to book appointments through this system for themselves. Parents and carers will not be able to book appointments for those in their care.
There are no plans at this time to put the nurses' appointments online.
If you register for internet access it is possible for patients to:
- Request repeat medication
- View current medication, immunisations records and allergies
- View and change demographic date e.g. address, telephone and email address
- Book and cancel appointments
Services are accessed through the practice website www.patientaccess.com . For security reasons current BMA guidelines advise against the use of email. This mean we are not able to answer queries over the internet.
We offer telephone consultations for problems that you feel the doctor can help you with by giving advice over the telephone. Please request a telephone consultation when speaking to the receptionist and leave your contact number and a brief message. The doctor will return your call when convenient during surgery. Much advice can be given over the phone; this includes advice for minor illnesses, feedback from routine tests etc.