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Children's Charter

Much is written in the press about children’s problems including school bullying, family breakdown, social or domestic problems and many other issues and the difficulty they have in getting help. In response to such public concern, we have developed a Children’s Charter so that all patients are aware of the standards that we aspire to.

Practice Aim

This practice aims to provide a holistic care programme for all our patients and to ensure that they are able to access its services regardless of age. For that reason we have chosen to make the following statements.

Optimum Service

We aim to make services for those under 16 available in a way that makes them feel welcome, safe and secure at all times.

Being Seen By A Doctor Or Nurse

Anyone of any age can ask for an appointment to be seen by the doctor or nurse and will be given an appointment by the reception staff; no reason has to be given.

The patient may ask for a parent, carer or friend to accompany them for support. The doctor or nurse may ask for an adult to accompany the patient on return visits.

To Be Taken Seriously

Any child seeking help or advice from doctors and nurses in this practice will be taken seriously. The doctor or nurse will listen to them and discuss any issues that are raised with them.

Respect Privacy

Any consultation will have the same level of privacy and no information will be passed to others without their knowledge, unless there is a risk to the patient or to others.

Involvement In Decisions

Children will be informed and involved to an extent appropriate to their development and understanding. Doctors and nurses will explain the treatment being offered to the child and will listen to and answer any questions.

Teenage Requirements

Teenagers will be recognised as having different needs to those of younger children and adults. Health services will therefore be readily available to meet their particular needs. Family planning advice and guidance is available to them from the nurses.

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